VOYO FAQ

What is VOYO? VOYO is a small discrete device that is attached to the diagnostics port under your dash and communicates with the VOYO app to connect your car to your mobile phone. VOYO provides direct insights into your car and driving experience to improve safety, convenience and vehicle health.

How is VOYO different from other OBD-II devices? VOYO is based on advanced diagnostic equipment used by the automotive industry, fleets, and developers of advanced driving applications. Unlike most consumer OBD-II “dongles” that use limited information, VOYO uses a wide array of advanced vehicle data to create new and powerful applications.

What are VOYO’s features? Use the interactive Tour the VOYO App to see the multiple features offered including: Diagnostics, Lookout Alerts incl. advanced battery and tire health, Driving Log, Lock/unlock of doors and trunk (supported vehicles only), Dashboard to track multiple vehicles, Vehicle Locator, Data Sharing and Social Media Integration.

What is Goodyear tire intelligence? Voyomotive and Goodyear offer a breakthrough technology to detect slow leaks multiple days before the low tire pressure light illuminates. Click here to learn more.

What is FailSAFE? Voyomotive and Intelematics offer battery checks using advanced vehicle data. A warning is issued if there is a >70% chance of battery failure within the next 2-4 weeks. Click here to learn more.

What is Snapshot? Snapshot is a monthly email that summarizes how you’ve used your car and if there are any maintenance or recall issues. Click here to learn more.

What is VOYO with Scan Pro? Scan Pro is a ground breaking new diagnostic application equivalent to a professional scan tool found at dealerships or service centers. Click here to learn more.

How do I install VOYO? VOYO is plug and play with no tools required. It connects to the OBD-II port of the car which is generally located under the car’s dashboard. The VOYO app is used to set up your account and securely connect to your VOYO device. The set up process can be completed in under 2 minutes.

Will VOYO work on my car? Once it is connected to your car, VOYO adapts its hardware configuration for your specific model of vehicle. Click here to see which features are supported for your vehicle.

What phones does the VOYO app run on? The VOYO app requires an iPhone running on iOS 8.4 or higher or an Android running on 8.0 or higher. VOYO uses Bluetooth 4.0 Low Energy to connect to your phone.

What if I drive without the VOYO app connected? VOYO will store data which is transferred the next time it connects to the VOYO app. As this data is transferred, you may see the VOYO app screen incrementally updating information including your vehicle’s location. Please note – if the VOYO is disconnected from the port, any stored data will be lost and unavailable for transfer once the device is reconnected.

How does VOYO connect to the Voyomotive Cloud? VOYO uses your cell phone to communicate with the Voyomotive Cloud. Standard data usage is typically less than 20 MB per month. A VOYO with an embedded cellular modem is also planned.

Is VOYO secure? To ensure the highest level of data security, VOYO uses 256-bit encryption for data transfer throughout the system.

Where is VOYO sold? You can order VOYO directly from our website as well as on Amazon and is currently shipped to locations in the USA and Canada. Availability for additional international markets is planned.

Is it easy to update my VOYO firmware? Yes, click here to learn how update your firmware, see your current version and find other information about your VOYO.

Can I connect to other VOYOs and see data for other vehicles? Yes, the VOYO app allows users to request and approve connections with other VOYOs to create a vehicle network. All vehicles within a network can be viewed from the VOYO app using the Dashboard screen or use the Homescreen for more detailed information on an individual vehicle. When a vehicle is turned on and connected to the VOYO app, live data is streamed real time to provide updates on location as well as safety and diagnostic alerts.

How do I change vehicles? It’s easy, no need to do anything differently. Simply plug it into the new vehicle and wait about 2 minutes with the engine on. Your VOYO will automatically read the new VIN and download a new configuration.

Why am I getting a “Device Already Registered” error message? Reasons for this message include:

You are trying to link a new account to a second hand device. Once a VOYO has been onboarded, only people with existing admin privileges can add new users. For reasons of privacy and security, Voyomotive cannot accept 3rd party requests to add new users to (or create new accounts for) a device. In this case, we suggest you request a refund from the seller.

You created a new account after moving your VOYO to a new car or after reinstalling the app. A new account is not needed in either case. Simply plug in your device and connect your app using your original account information. If needed, log out of the VOYO app from the Settings menu, and log back in with your original account using the “Have an Account? Log in” option at the “Get Started” screen.

Why does it say “Vehicle Not Set Up” at the top of the app and no car data appearing?  You will need to complete the onboarding process linking your VOYO app account with the VOYO device. If the device has already been onboarded, you will need a user with Admin privileges to share access to that device with your VOYO account.