VOYO FAQ

What is VOYO? VOYO is a small discrete device that is attached under your dash and communicates with the VOYO app to connect your car to your mobile phone. VOYO provides direct insights into your car and driving experience to improve safety, convenience, security and vehicle health.

How is VOYO different from other devices?  VOYO is based on advanced diagnostic equipment used by the automotive industry, fleets, and developers of advanced driving applications. Unlike most consumer OBD-II dongles that use limited information, VOYO uses a wide array of advanced vehicle data to create new and exciting consumer applications.

What are VOYO’s features? Use our new interactive Tour the VOYO App page to see the multiple features offered by VOYO including: Lock/unlock of doors and trunk, Dashboard to track multiple vehicles from a single screen, Diagnostics, Vehicle Locator, Driving Log, Alert Notifications, Data Sharing and Social Media Integration.

What is VOYO with Scan Pro?  Scan Pro is a ground breaking new diagnostic application that is a new feature of the VOYO App. Scan Pro provides a diagnostic report that is equivalent to a professional scan tool found at a dealership or service center.

Why does the VOYO Scan Pro sometimes show a different number of controllers scanned on my vehicle? The number of controllers that VOYO Scan Pro scans can depend on the operating state of the vehicle. For example, having the engine running, the brake pedal pressed, or the seatbelt unbuckled can result in different numbers of controllers available for the diagnostic scan. Additionally, the number of controllers that are scanned on a given vehicle depend on the options that are available on the vehicle. The same make and model of vehicle can have different numbers of controllers scanned depending on the options available, such as power seats, power liftgate, or all-wheel drive.

Can I connect to other VOYOs and see data for other vehicles? The VOYO App allows users to request and approve connections with other VOYO devices to create a vehicle network.  All vehicles within a network can be viewed from the VOYO app using the Dashboard screen or use the Homescreen for more detailed information on an individual vehicle.  When a vehicle is turned on and connected to the VOYO App, live data is streamed and provides real time updates including on location as well as safety and diagnostic alerts.  Historical data is also available for users within a network.  This feature is extremely useful for families and fleets.

How do I install VOYO? VOYO is plug and play with no tools required. VOYO connects to the OBD-II port of the car which is generally located under the car’s dashboard.  The VOYO App will set up your account and securely connect to your VOYO device.  The set up process can be completed in under 2 minutes.

Will VOYO work on my car? Once it is connected to your car, VOYO adapts its hardware configuration for your specific model of vehicle.  Check here to see which features are supported for your vehicle.

What phones does the VOYO App run on? The VOYO App requires an iPhone running on iOS 8.4 or higher or an Android running on 8.0 or higher.  VOYO uses Bluetooth 4.0 Low Energy to connect to a phone.

What if I drive without the VOYO App connected?  VOYO will store data which is transferred the next time it connects to the VOYO App.  As this data is transferred, you may observe the VOYO App screen incrementally updating information including your vehicle’s location.  Please note – if the VOYO is disconnected from the port, any stored data will be lost and unavailable for transfer once the device is reconnected.

How does VOYO connect to the Voyomotive Cloud? VOYO uses your cell phone to communicate with the Voyomotive Cloud. Standard usage is typically less than 20 MB per month. A VOYO with an embedded cellular modem is also planned.

Is VOYO secure? To ensure the highest level of data security, VOYO uses 256-bit encryption for data transfer throughout the system.

What are the Voyomotive Relays? The Voyomotive Relays wirelessly connect with the VOYO to provide additional vehicle security and convenience features. The relays are optional and will be sold separately from VOYO when released.

Where is VOYO sold?  VOYO can be ordered directly from our site and is now shipped to locations in the USA and Canada. Availability for additional international markets is planned for 2019.

How do I update my VOYO firmware? Updating your firmware is very easy. Go here to see how your firmware is updated and see your current firmware version and other information about your VOYO device.

How do I change vehicles? You do not need to do anything differently to switch your VOYO controller to a new vehicle. To switch your VOYO controller from one vehicle to another, simply plug it into the new vehicle and wait about 2 minutes with the engine on. The VOYO controller will automatically read the new VIN and download a new configuration.

I am getting a “Device Already Registered” error message: You do not need to re-register the device if you move your VOYO to a new car or have reinstalled the app. If you are getting the message that your VOYO controller is already registered, you are ready to use the VOYO app.   In the VOYO app, exit the VOYO onboarding setup screens. Once you are in the main part of the VOYO app, as long as you do not have a “Vehicle Not Set Up” bar at the top of the app, you should be able to start using the VOYO app with your vehicle.

I bought a used VOYO and am getting a “Device Already Registered” error message. Can I create a new account on a used device?  Once a VOYO has been onboarded, only users with existing admin privileges for that device can add new users.  For reasons of privacy and security, Voyomotive cannot accept 3rd party requests to add new users to (or create new accounts for) a device that has already been onboarded.  If you have purchased a used VOYO device and are unable to create a new account, we suggest you request a refund from the seller.

 

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