Snapshot FAQ

What is Snapshot? The VOYO Vehicles Snapshot is a monthly email that summarizes how you’ve used your car and if there are any maintenance or recall issues. You can always find more detailed information in the VOYO app.

What usage information does Snapshot provide? Snapshot provides miles driven, driving time, number of trips, fuel used, fuel economy, CO2 emissions and idling time. Data is shown for last month, change from previous month, and year to date.

What maintenance information does Snapshot provide? Snapshot shows mileage, battery health, remaining oil life, tire pressure, trouble codes, and manufacturer recall notices on most cars. You can check which features are supported for your car here.

How is the Snapshot information updated? Snapshot data is updated when the VOYO app is connected to the VOYO device. To make sure your monthly reports are complete, connect your app to the device on the last day of the month.

Are you missing data? Check the Snapshot report to see when the VOYO device and app were last connected. Any missing data is likely stored on VOYO and will transfer the next time the app is connected. This additional information will be included in the year to date values in next month’s report.

Which Snapshot features are supported for my car? Click here to see which features are supported for your car. You can also click “Settings” and then “Supported Features” in your VOYO app.

How is “idling time” calculated? Snapshot reports a vehicle as idling when the engine is on and the vehicle is not moving. Idling can mean the vehicle is either stopped in traffic or parked with the engine on.

What does “battery health” mean? Voyomotive uses FailSAFE analytics to predict when a car’s battery is likely to fail. Your Snapshot report will show “Healthy”, “Unhealthy” or “Unknown”. A report of “Unknown” means VOYO needs to collect more information before a “Healthy/Unhealthy” evaluation can be made. You can read more about FailSAFE here.

How do you measure tire pressure? The tire pressure reported is measured at the time the engine was shut off at the end of the last reported trip. As tire pressure increases when a vehicle is driven, it is normal to see values slightly higher than when starting a trip.

What does “trouble code” mean? When your car detects a malfunction, it creates a diagnostic trouble code on one of the car’s computers. Using VOYO with Scan Pro’s advanced diagnostic capabilities, Snapshot provides a list of trouble codes that were active on your car in the last month. Click on the code link in the report to see a detailed description and helpful service information provided by AutoCodes. You can also access more diagnostic information within the VOYO app or click here to learn about Scan Pro.

What are new recalls? Snapshot lists new safety recall notifications issued by the manufacturer for your car in the last month. Additional information on new and existing recalls can be found by checking your car’s information in the VOYO app.

Can I get Snapshots for more than one vehicle? Absolutely! The Snapshot email includes a separate section for each VOYO device your phone app is connected to. Please note that you can’t unsubscribe to reports for individual devices/cars.